To isolate the issue, please provide information on below questions: Hope this helps. to your organization IT admin for this activity. I look forward to your reply. For example; Had problems with a user who used the Swedish letters åäö which the Skype for Business app for Iphones could not handle. The mic works fine with regular phone calls and other stuff, only skype has the problem! Consider the following scenario: 1. So, kindly verify the DNS record of the custom domain in Office 365. Go to the App Store, download and install Skype again. For assistance with Enterprise Voice, including finding out if you are eligible, please contact telecom@fullerton.edu . You can follow the question or vote as helpful, but you cannot reply to this thread. Thanks for your feedback, it helps us improve the site. Users are unable to connect to Skype, and the application crashes at launch. Thanks for your feedback, it helps us improve the site. You may refer this detailed article about DNS record and also for admin reference: https://docs.microsoft.com/en-us/office365/admin/get-help-with-domains/create-dns-records-at-any-dns-hosting-provider?view=o365-worldwide, Also, this is the detail information article about “, https://social.technet.microsoft.com/wiki/contents/articles/36193.office-365-adding-a-custom-domain.aspx, Microsoft 365 Apps or Office 365 Business. Some unknown software errors. Users are unable to connect to Skype, and the application crashes at launch. 2. As COVID-19 quarantines have forced most teams to work remotely, we’ll focus on how to use Skype for Business Online. If you need a Skype for Business account, view the article on getting access to Skype for Business. For assistance with Enterprise Voice, including finding out if you are eligible, please contact telecom@fullerton.edu . Bc it has to be iOS 10 or later. Microsoft has acknowledged the issue and has indicated that it has found a fix. As COVID-19 quarantines have forced most teams to work remotely, we’ll focus on how to use Skype for Business Online. Tap the title of the meeting that you want to join. This makes the app pretty much useless for most users. Skype for Business is one of the primary communication channels within a corporate environment. • Video calls – Don’t just hear the cheers, see them! Check your network connection, advance options and try again.”. Tap Invite next to the contact with whom you'd like to Skype. Say “hello” with an instant message, voice or video call – all for free*, no matter what device they use Skype on. Step 1: Start a voice or video call on Skype. Find Skype icon on the Home screen, press and hold until you see an X. Click on it, and the app will be deleted from your iPhone. The only problem is that if you use Skype a lot, they’ll basically end up taking over your Phone app. Skype for Business Online. Turn on Camera access if it's not already. You might be asked for both a user name and a sign-in address. I have the most recent version of SFB installed. Skype can be an incredibly useful app for communicating with friends, family, and colleagues with its voice and video call functionality. Under My account, select Advanced, and then select Manual configuration. I have tried a different iPhone and still have the same issue. You can always enter new contacts in your list, either by entering their names manually or searching for them and choose to insert them. If you use IOS 11 , please check list of available trusted root certificates in iOS 11 , if you public certificate not include in this list, please add a certificate in your iPhone.check the certificate in the IOS ,you could refer to this link. On your iOS device, swipe each page of apps until you see the Skype for Business icon. Download Skype for Business and enjoy it on your iPhone, iPad, and iPod touch. My Skype for Business is 6.19.0.13 and iOS Version is 11.3. We have the same problem with all of our iPhone 8. For example, you tap the "Join Meeting" link in an email message or calendar appointment in an app other than Lync or Skype for Business. You can always enter new contacts in your list, either by entering their names manually or searching for them and choose to insert them. Once connected, you can turn WiFi back on. If you’ve installed the Skype for Business app on your mobile device but are trying to sign in to Lync Server 2010, uninstall the Skype for Business app and install the Lync 2010 app. Because, if the organization has added their custom domain in office 365, then there is a need to verify the DNS record with your domain host provider and for this DNS verification activity, if you are not IT admin, kindly contact If you're a Skype for Business customer and you need help, please visit Microsoft Office Support. Another reason for Skype not working on iPhone problem can be that the headphones or microphone on your device are not working. I am unable to sign in to my SFB on my iPhone. I get the following message “We can’t connect to the server. Download Skype for Business and enjoy it on your iPhone, iPad and iPod touch. Changing the microphone off/on, the speaker off/on, nothing works! Users who got the new iPhone 8 and fired up Skype were in for a surprise when the application did not work as expected. Free messaging or video chat app for your phone. I have checked the Remote Connectivity Analyzer and the test failed on SRV and CNAME. There are no additional hardware or maintenance costs here. I can hear the other person but they cannot hear me. I've been having issues with my Skype for Business on iOS 10 on my iPhone 7. I get the following message “We can’t connect to the server. Solution No.5: Erasing content and settings. Install Skype for Business from the App Store. ‎Skype for Business, formerly Lync 2013 for iOS, extends the power of Lync and Skype to your favorite mobile device: voice & video over wireless, rich presence, instant messaging, conferencing, and calling features from a single, easy-to-use interface. Skype won’t work on an iPhone unless you give the app permission to access Camera for video chats and Microphone so you can talk to the person you’re Skyping. You may have forgotten your password and thus you are unable to log in. Head to Settings -> Privacy -> Microphone and make sure the switch next to Skype is on. Skype for Business Online. Make certain that WiFi is turned off; Open the Skype for Business app and complete first sign in. These contacts get automatically imported to your iPad or iPhone if you are using an existing Skype account on which they are found. The iPhone internet connection may be weak, which is not allowing you to connect Skype. Install Skype for Business from the App Store. To have your issue with Skype for business addressed, please post this in the Skype for business forum, which is under Office, as this forum is for the regular Skype app. Hi Manateedream, you haven't got any answer yet? You have Microsoft Lync 2013, Lync 2010, or Skype for Business installed on the device. Get Skype Sign-in problems support for your All products and stay connected with friends and family from wherever you are. What is the Skype version and OS version installed on your iPhone? For example; Had problems with a user who used the Swedish letters åäö which the Skype for … If the previous ideas were not helpful, this should solve the problem. due to this test failed reason, it might be the possible cause that skype for Business could not connect with the server. 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