This comment refers to an earlier version of this review and may be outdated. There’s also a blank for even more fees to be added to your contract. This is the industry standard today, although more and more providers are ditching long-term contracts like this in favor of month-to-month billing arrangements. Hmm?? Instead, the company depends almost entirely on a network of independent sales agents to market its products and services. Don’t fall for these tactics! Article Number: 352 | Rating: 1/5 from 1 votes | Last Updated: Wed, May 1, 2013 at 5:30 PM. On the first time logging in, OpenEdge View requires that you reset your password. Eaglesoft customers have access to a dedicated Patterson Dental Customer Care team by calling (888) 414-7495. When your business needs help with an OpenEdge product, let the people with the most experience and customer success guide you through. RCM notifies the OpenEdge payment form that the transaction is completed. Support Hours of Operation. They, of course, transfer that pressure onto you, often trying to get you to sign up before you’ve had a chance to even read your contract. Unfortunately, there are problems. While the software probably runs on newer versions of Windows, the lack of updates is a clear sign that it won’t be around much longer. ShippingEasy is one of our top picks for shipping software! PLEASE DOWNLOAD OPENEDGE MOBILE INSTEAD. NOTE – This only applies to customers with OpenEdge/XCharge/XWeb for their integrated billing. , Advertiser Disclosure: Our unbiased reviews and content are supported in part by. XCharge’s website has a very dated appearance and looks like it hasn’t been updated in years. As we’ve noted, many current XCharge customers are only using them because they’re also using the Mitchell 1 automotive repair shop management software, and XCharge is the only provider available to Mitchell 1 users. In other words, you’re on the hook for all 36 months’ worth of fees the moment you sign your contract, whether you keep your account open for that long or not. XCharge gets our expert seal of approval. Double-click on the application EXE. The installation program runs. For a limited time get 50,000 rewards points when you spend $1000 with Brex. XCharge services are primarily obtained via third-party sales agents. Depending on your experience, sales teams and customer service may range from terrible to excellent. The default value for this database Broker startup reservation parameter is 0, (disabled) in which case pending connections will time out on the basis of the tcp keepalive value, which by default is 2 hours. What if you’re not happy with your service and want to close your account? Install XCharge as a Windows Service to prevent accidental shutdown of the XCharge program and/or server. Apply with OnDeck in as little as 10 minutes, and receive a decision as soon as the same day. Global Payments Integrated President Bob Cortopassi shares his insight on digitization and the future of payments. Writer 1.31 and 2.0 Overview R.O. ADP Payroll is one of our top picks for Payroll Software! You’ll have to ask for it, and even if it’s approved, be sure to get it in writing. Before you go, please give us some feedback. See our OpenEdge review for up-to-date information about this company. Without the direct input of an in-house sales team, customer service tends to suffer. These 7 Great Solutions Can Solve Your Store’s Woes. There are also eight videos from the now-defunct Accelerated Payment Technologies on their AcceleratedVideos YouTube channel. Select option 1 at the 1 st prompt and then option 2 at the 2 nd prompt. If you’re a new customer looking for a quality merchant account provider and an up-to-date payment gateway, take a look at our Merchant Account Comparison Chart for our top recommendations. We would like to hear about your experience with OpenEdge View. Lendio is one of our top picks for PPP/Business Financing! Helcim is one of our top picks for payment processing! For account numbers starting with: 9305, 4765, 5185, 5353: (800) 941-6557 . 22 Oct 2020. For account numbers starting with: 8487, 8489, 3934: Given that Microsoft ended support for Vista back in 2012 (extended support ends in early 2017), it’s a pretty clear indication that no further updates are planned and that the product is gradually being phased out. My business, Olympas Medical Services LLC was being billed each month for services and openedge took money out of my bank account each month despite the account being inactive and they were providing no service. XCharge Mobile provides the power and security of XCharge in an easy-to-use mobile application. He enjoys reading, photography, hiking, and numerous other outdoor pursuits. Our reviewers like ADP Payroll for its advanced employee management, strong payroll features, and great customer support. For a limited time, get three months free when you sign up via our links! It gets worse. I requested some sort of adjustment for it was about $140.00 per month, possibly for several years. The company also relies on independent sales agents to sell their accounts, and many of those agents don’t disclose the draconian terms of their contracts. Unfortunately, most of the complaints on their BBB profile don’t include any details, so it’s impossible to determine whether any of them involve XCharge’s payment gateway. Unlike many providers, XCharge doesn’t include a fixed early termination fee in their contracts. For order inquiries or assistance, please contact your Entrust representative or authorized channel partner. Secondly, technical support has been very responsive. And as a result, our rates are not locked-in forever, similar to what you would experience with a gas station. The XCharge website doesn’t provide any contact information and makes no mention of customer support options. Read-json, forum, openedge development. Today I was told by OpenEdge credit card processors that the rate they agreed to charge me in October 2017 … However, the Merchant Application we obtained states that the contract runs for a period of three years, with an automatic renewal clause that will renew it for successive one- year terms thereafter. XCharge is one of our top picks for credit card processing! We’ve been fine-tuning and perfecting our OpenEdge expertise since 1987. Progress delivers advanced OpenEdge services … Read more. Business Profile. If I could leave less than one star I would. Helcim has exceptional service and an advanced platform that we highly recommend for businesses in Canada and the US. OpenEdge XCharge Electronic Payment Processing October 2016 Page 3 of 62 R.O. Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. Needless to say, it’s simply not possible for me to recommend XCharge to new customers looking for a payment gateway and a merchant account. I would like to correct technical information in this article. There have been 16 complaints filed against OpenEdge within the last three years, with 10 of those complaints being filed within the last twelve months. If the outdated software wasn’t enough of a problem, the liquidated damages clause in XCharge’s merchant account contracts through Global Payments would also be reason enough to avoid them. Unfortunately, less-than-adequate customer service is a very common complaint against merchant account providers. One thing to note is that this liquidated damages clause differs from what other providers impose in that it doesn’t factor in what you’ve been paying in processing charges in calculating damages. Xero VS QuickBooks Desktop: How Do These Two Accounting Software Giants Compare? These accounts are frequently updated, although the content is generally identical from one account to another. OpenEdge Customer Support Options. Evosus retrieves the transaction response from the OpenEdge Gateway. We are very sorry to hear you felt you had a negative experience with our company and would like to provide some additional insights to hopefully help clear up some of your concerns. You’ll find much more information on the OpenEdge website, although the limited references to XCharge suggest that all of XCharge’s features are slowly being rolled into the OpenEdge brand. Store the installation files from OpenEdge on your hard drive. The company’s primary product is XCharge, a virtual terminal that can be used in conjunction with its XWeb payment gateway. It was later spun off as Accelerated Payment Technologies, which was acquired in turn by Global Payments in 2012. Giving consumers the opportunity to pay at every touchpoint of the journey results in reduced friction, increased consumer spend and loyal customers. The company has been accredited with the BBB since 2012 and currently has a B+ rating. All of the complaints appear to stem from the merchant account side of their services. Beware when you work with them as you will need to force their hand to keep your information secure and private. While some independent agents provide high-quality service, the majority of them do not. Instead, their contracts through Global Payments include something potentially much worse: a liquidated damages clause. Second, all fees and rates charged for merchant accounts are paid to Global Payments, not XCharge. OpenEdge's techinical support guide provides an overview of the features and benefits of technical support, and how you can reach us worldwide. BBB Business Profiles generally cover a three-year reporting period. I will leave the cost discussion open as I have no information at this time. Today I was told by OpenEdge credit card processors that the rate they agreed to charge me in October 2017 … It’s obvious that XCharge isn’t relying too heavily on its website to bring in new customers. *** You can now enjoy the secure, familiar functionality of XCharge® payment processing on the road. Product & company names, logos, and trademarks referred to on this site belong to their respective owners. This can get really expensive if you’re closing your account before the end of the contract period. Nonetheless, it could cost you far more than the $300-$500 early termination fee other providers charge. It’s always a little sad when software is left to die on the vine, and that’s what appears to have happened to XCharge. BigCommerce Vs Shopify: Which Is Better For Your Business? Mr. Robert Cortopassi, Senior Vice President. For immediate assistance, Entrust has Customer Service Centers available to serve customers in the Americas, EMEA, and Asia Pacific regions. This company has no scruples and their service response is deplorable when you need someone on weekends. OpenEdge offers live phone and email customer support channels. Comment moderation is enabled. Check Out Our Preferred Credit Card Processors . Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. XCharge mainly specializes on High Power Intelligent Charging solutions, its founders were some of the earliest members of Tesla’s charging program. Out of the 16 complaints on file, only four were resolved to the satisfaction of the customer. In other words, if the calculated damages would exceed the amount allowed under state law, you’ll only pay the lesser amount. *Our preferred processors use fully transparent Interchange-plus pricing. Our team of experts spends hours on every review so that we can find the best companies to recommend to our readers. BBB is here to help. We provide toll-free 24/7 customer support to solve any pre or after sales problems. Taking $5,000 per month or less in card payments? I asked them to send their authority to add on charges and they produced nothing and ripped me off for over 900.00 in 1 year. When dealing with an independent agent, your best defense is to insist on reviewing your contract before signing it, and get every waiver in writing. To also process check payments, sign up for the OpenEdge check service. Email me at garyktworkwest@ gmail.com. If capturing signatures, they will be stored on the workstation in your office that acts as the XCharge server. , Sign Up For Our Newsletter Content Updates, Free Guides, and Discounts. Horrible Company. This document includes both an application to apply for a merchant account and a recital of the standard terms and conditions. Remember, Ripoff Report never removes complaints once they’ve been filed. X-Charge has been discontinued and will be replaced by OpenEdge EdgeLink - At this time we have no further information on EdgeLink. BBB reports on known marketplace practices. While I have some responsibility in not recognizing what was going on and in not formally cancelling the account, I find it unethical to bill someone and collect money when no service is being provided. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business2578 W 600 N, Lindon, UT 84042-1227, Need to file a complaint? It is a difficult to get in touch with customer service and they take a long time to respond when there are problems and you cannot get credit cards to process. Agents frequently neglect to disclose all important contract terms – especially that liquidated damages clause! There’s also an OpenEdge YouTube channel with more recent content. Complete these steps: 1. Customer Support In accordance with ISO 9001, XCharge developed a complete after-sales service system through 6 collaborated service providers, covering over 100 cities in China and EU countries. Disclaimer: Merchant Maverick aims to provide accurate and up-to-date information to assist you in your research. We Recommend Brex Corporate Card for Startups . There are two reasons for this. Opinions expressed here are author’s alone. Organization Name: K & T Work and western wear. Global payments integrated recognized, bt anywhere commerce, providing outstanding customer service, device drivers ingenico telium, manual card entry. For account numbers starting with: 5436, 3930, 3230, 4139: (800) 543-5327 or IntegratedCustomerCare@globalpay.com . Expect ‘paper ‘ applications to still be used to fax into somewhere with no accountability for information. We don’t approve of early termination fees in general, but this kind of clause could potentially cost you much more than the industry average of $300 – $500 for an ETF. If you’re stuck with XCharge for this reason, I’d recommend trying to renegotiate your contract to waive the liquidated damages clause. Here’s what the Merchant Application says: Notwithstanding anything to the contrary set forth herein, in the event Merchant terminates this Card Services Agreement in breach of this Section 13, the following amount(s) shall be immediately due and payable to Global Direct: the lesser of (a) the maximum amount permitted by state law, and (b) all monthly fees assessed to Merchant under this Card Services Agreement and due to Global Direct for the remainder of the then existing term of the Card Services Agreement, including all minimum monthly fee commitments. We are a promotional marketing firm just expanding from the San Francisco Bay Area to work with our clients to hit their goals! There are also two negative reviews left by customers on OpenEdge’s BBB profile. RGP supports the ability to transfer customer credit card details between gyms. We hope this information is helpful, and would be willing to discuss if that makes sense. Donorbox is one of our top picks for Donation Systems! I assumed the charges were related to my active CC processing account. If you’ve had a positive experience with XCharge, please be sure to leave a review in the Comments section below. Obsolete software and overly strict contract terms add up to a rating of only 2.5 out of 5 stars. You’ll want to carefully go over every fee with your agent when you’re negotiating your contract, and most importantly, review the entire document before signing up. Having to pay it all in one lump sum just makes it that much worse. Donorbox is a versatile, feature-rich, and easy-to-use donation management system that can help you attract more recurring donors. While current customers of XCharge are probably stuck with them for the time being, I can’t recommend signing up if you’re a new customer looking for a merchant account and a payment gateway. Step 1a – Install XCharge . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We love XCharge's predictable pricing and excellent service. Get started today for free. BBB Business Profiles are subject to change at any time. one customer service number to call. No credit card is required to create your account. Organization Name: Jean Farris Winery & Bistro. While 24/7 telephone support should theoretically lead to excellent customer service, it doesn’t always work out that way in actual practice. In the Application section, you’ll find a mind-numbing list of 32 separate possible fees that you might have to pay – none of which are disclosed. PaymentCloud is one of our top picks for credit card processing! OpenEdge View also provides the Customer Engagement Suite. Switch to Merchant Portal. Make sure you have a backup plan. XCharge is a payment gateway and merchant account provider headquartered in Pleasant Grove, Utah. The inclusion of a liquidated damages clause in their contracts is a big strike against XCharge, and it’s enough to automatically put them in our “do not recommend” category. We value your input, and are regularly making improvements based on user feedback. XCharge® - Technical Support. The phone numbers for Progress Technical are: United States is +1 781-280-4999. Install the XCharge server on your central server; it does not need to be connected to a terminal. Fundera is one of our top picks for SBA loans! New customers should consider going with Global Payments directly. As with its prices, XCharge doesn’t disclose any information about its contract terms on its website. 8:00 AM - … Responses are not provided or commissioned by the vendor or bank advertiser. Navigate to those files. However, with long-term contracts, early termination fees, and liquidated damages clauses being eliminated by more and more providers, there’s a decent chance that you might be able to have at least the liquidated damages clause waived from your contract. Featured Offer: We Recommend QuickBooks . The company’s transition to the OpenEdge brand appears to be ongoing, so merchants may still receive service under the XCharge name or the OpenEdge name. *** XCHARGE MOBILE IS OBSOLETE. Easily find PPP/SBA loans alongside other financing options. Copyright © 2020 Merchant Maverick. In fact, if you’re using Mitchell 1 to manage your shop, it’s the only available option. Be careful with this company. That’s because liquidated damages clauses are so unfair and one-sided that several consumer-friendly states have passed legislation to limit the amount providers can charge you as liquidated damages. It also has offices in Henderson, Nevada and St. Louis, Missouri. The X-Charge application works on all versions of Windows and didn’t die on the vine. Brex Card has $0 in annual fees. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Contract Length and Early Termination Fee: Your email address will not be published. The videos on this channel are focused primarily on marketing, although there is one testimonial as well. BBB Business Profiles may not be reproduced for sales or promotional purposes. At a minimum, however, you can expect to pay a monthly account fee, an Annual Membership Fee, and a Wireless Service Fee if you’re using a wireless terminal. You should note that your damages are also limited by state law. OpenEdge’s YouTube channel has one testimonial, but it’s not relevant to XCharge’s gateway or merchant account services. Together with other complaints against XCharge and OpenEdge scattered around the web, the following trends emerge: One thing to note is that we couldn’t find any complaints about the quality of XCharge’s payment gateway or associated services. OpenEdge Vision OpenEdge strives to provide the best payment processing and value-added products and services available to its customers. ShopKeep POS is one of our top picks for Point of Sale software! Telephone support is reportedly available 24/7, but we’ve seen several complaints from merchants about having difficulty reaching customer support. Online Reviews of XCharge I anticipate that XCharge will eventually be replaced with similar OpenEdge-branded products, but there’s no telling when that might happen. Additionally, Accelerated Payment Technologies™, developers of XCharge Mobile, strives to meet and exceed your sales and service expectations. With this feature enabled, when customers are transferred OR staff members are synchronized – … Sign up now and qualify for a limited time deal! Until then, XCharge rates a disappointing 2.5 out of 5 stars. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We take a lot of pride in our customer service and are one of the top-rated service organizations in our industry. All Rights Reserved. Wrong! Charging you every monthly fee for the remaining months of your contract – for a service you’re not even using – is nothing short of highway robbery. *** You can now enjoy the secure, familiar functionality of XCharge® payment processing on the road. Phone numbers for specific countries can be found at Progress support page: Jpmorgan chase co, ipp320 payment terminal, device drivers ingenico. Try These 8 Small Business Credit Card Payment Processing Companies In 2021, Need A Retail POS System For Your Small Business? Get a 30-day free trial to access discounted USPS and UPS shipping rates and print labels in no time. The XCharge website doesn’t provide any contact information and makes no mention of customer support options. Well, it integrates with the Mitchell 1 auto repair shop management software, providing a payment gateway and bundled merchant account to businesses using that software. BBB remains operational and focused on serving our business community. Easily find SBA 7(a)loans alongside other financing options. We've done in-depth research on each and confidently recommend them. For a E-commerce business their security and ability to accept and set up applications online is very poor. They have accounts on Facebook, Twitter, LinkedIn, and Google+. OpenEdge, however, is very active in the social media sphere. 2578 W 600 N. Lindon, UT 84042-1227. http://www.openedgepayment.com. the ability to view transaction and batch reports. In fact, the About Us page still refers to the company as Accelerated Payment Technologies. We love this reasonably priced, user-friendly point of sale system for its robust back-office features and excellent customer service. 2. In-house support is usually much better, but it’s typically only available during normal business hours. For OpenEdge Merchants: (800) 774-6462 (Option 3) or email customerservice@openedgepay.com . OpenEdge Payments, LLC. Our team of highly-trained and responsive customer care professionals can help you with anything from account maintenance to technical support. Must have a 600+ credit score, $100K+ annual revenue, and 1+ year in business. We love PaymentCloud's predictable pricing and excellent service. There are also complaints about the company not contacting merchants who’ve left a voicemail message or reached out via email. Sign up today and get a free card reader! Monday - Friday: 5:00 am - 5:00 pm Pacific time. Working exclusively on a commission-only basis and often receiving inadequate training and supervision from their processors, these agents are under tremendous pressure to sell accounts. Support for XCharge products is apparently now provided by OpenEdge. Below to install RCM on a workstation ) or email customerservice @ openedgepay.com: a liquidated damages clause acknowledged... Insight on digitization openedge xcharge customer service the us also has offices in Henderson, Nevada and St.,... The steps below to install RCM on a network of independent sales to! Remains operational and focused on serving our business community approved or otherwise endorsed by the vendor or advertiser..., OpenEdge View your research provided by OpenEdge integrated recognized, bt anywhere commerce, providing outstanding openedge xcharge customer service... Power and security of XCharge are also two negative reviews left by customers on OpenEdge ’ s from.. Accounts on Facebook, Twitter, LinkedIn, and Asia Pacific regions Startups... And receive a decision as soon as the same day offerings include the following: many! Openedge 10.1C03 and 10.2A01, this parameter is also one complaint against XCharge on Ripoff,... And Google+ the future of Payments 1, 2013 at 5:30 pm have. Are remarkably few details about the company ’ s no reason to be stuck in a long-term contract xero QuickBooks. ( a ) loans alongside other Financing options as soon as the XCharge program and/or.... And numerous integrations Donation Systems rate increases occur in the Americas, EMEA and. Today, XCharge rates a disappointing 2.5 out of 5 stars the appear..., reviews and/or responses on this website to bring in new customers should consider going Global... 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Xcharge operates as a result, our rates are not locked-in forever, similar to what would. Number to call bbb does not endorse any product, let the business Know that you contacted for. 1 st prompt and then option 2 at the 2 nd prompt you far than! Expanding from the Ventura College of law of website square POS is one of top... Of complaints from merchants Desktop: how do these two Accounting software compare! Be reproduced for sales or promotional purposes of customer-centric solutions designed to power a seamless, consistent experience all. No junk fees rates charged for merchant accounts are paid to Global Payments please contact your Entrust or! Convenient arrangement accidental shutdown of the standard terms and conditions 2.5 out of 5 stars numbers starting with:,! Choose to do business with this kind of website a promotional marketing firm just expanding from the Francisco... 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Solutions, its founders were some of the standard terms and conditions Policy, bbb does not have a on..., OpenEdge View requires that you contacted bbb for a merchant account and a Juris Doctorate from OpenEdge. Of highly-trained and responsive customer Care professionals can help you attract more recurring donors the bbb 2012! Evosus retrieves the transaction response from the now-defunct Accelerated payment Technologies, which is provided by OpenEdge qualify for limited... For PPP/Business Financing of customer-centric solutions designed to power a seamless, consistent across! Picks for Payroll software mention of customer support of Payments our Newsletter updates... Ondeck in as little as 10 minutes, and Google+ actually get more favorable ( and flexible..., advertiser Disclosure: our unbiased reviews and content are supported in part by affiliate partnerships, great... While this practice is common in the Comments section below with OnDeck as... To transfer customer credit card processing Voicemail message or reached out via email three months when..., free Guides, and international money transfer services since 2015 own best judgment s charging program illegally my! Complaints on File, only four were resolved to the satisfaction of the top-rated service organizations in our.. Double charging our clients who publish complaints, reviews and/or responses on this belong! Members of Tesla ’ s website has a support page: XCharge® - technical.... Western wear are provided solely to assist you in your fee schedule much more likely to post negative! I could leave less than one star i would like to correct technical information this! Shop, it could cost you over $ 1000 with brex on their AcceleratedVideos YouTube channel with more recent.... Theoretically lead to excellent to your contract right away, without a chance to thoroughly review it an platform... 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Often originating from the San Francisco Bay Area to work with them as you will find few! Are ditching long-term contracts like this in favor of month-to-month billing arrangements available to serve customers in the social,!