103 TSYS Merchant Solutions reviews. In hindsight I should have run the other way. No, you can’t just add services without authorization “per the contract.”Now, apparently, I’m in a 3 year contract with them. They will hold money without you knowing it, add tons of hidden fees everywhere, hangup on you numerous times when you call and make it nearly impossible to get out of contracts. You will be sorry if you sign up with this company. I’ve been with TSYS for over a year and not had any issues. Would think I have paid them enough by now to get sticker and plate!!!! Legal Review Request. Companies. SCUMBAG, UNCONSCIONABLE, MALICIOUS, and NO ETHICS!!!!!!!!!!!! On all these sites, the most common complaints included the following issues: You’ll find about a dozen video testimonials on the TSYS YouTube channel, all of which seem genuine and realistic in terms of the comments made (even if much of it is not really useful information). TSYS Merchant Solutions gets our expert seal of approval. This is a horribly company – they rip you off every chance they get. TSYS sounds good at first, but it’s a big mistake that you will regret. PLEASE PLEASE DO NOT USE THIS COMPANY YOU WILL BE SORRY> wish I could give them zero stars, they dont deserve any. TSYS has been the worst CC processing company I’ve ever worked with in 31 years of business. HIGHLY RECOMMEND STAYING AWAY FROM DOING BUSINESS WITH THESE PEOPLE! Fundera is a free-to-use marketplace that allows you to compare lenders side-by-side. Then I got 2 chargebacks because the charges hadn’t been presented to the bank in the “allowable time frame”. Companies. TSYS has been around since 1959. Overall, TSYS Merchant Services scores 3.5 out of 5 stars. Early on when I signed on with the company things were a little confusing…the first card reader I got was not working properly. While these comments are over a year old and things might have changed, I don’t understand all the negativity. Clarify all fees and contract details before signing a contract or finalizing your purchase. This indicates that the company does a good job of disclosing fees during the sales process and that the fees it charges are reasonable and in line with industry averages. I’ve never seen such awful customer service from any company!!!! At the same time, TSYS is far from perfect. Really unprofessional and crooked. After finally figuring out that I wasn’t an idiot and that the machine was bad, they finally agreed to send me another one. For the last 10 days TSYS has not deposited any of my credit card sales into my bank account. They use the CCD electronic debit methods to rip you off and be sneaky. You might see these fees if you have no previous processing history or are in a high-risk business category. Lendio is a free-to-use marketplace that allows you to compare lenders side-by-side. Where is my information going with all of my checking account information? This has happened to us several times. I was offered a “free 90 day trial” with this company and soon found it to be a major headache. 1 Photos. Overview Overview. Only then did I get an actual phone call back from an actual supervisor, promising me he’d solve the problems. Let the long list of angry complaints be your guide. Outside of its dated pricing practices, there are not a lot of companies with as much on offer as TSYS. When it comes to merchant processing services, TSYS is one of the biggest around. They tacked on several other service fees without our consent or knowledge. Forgot your password? BTW I love the site here and the honest reviews. When compared to other large, direct processors of this size, TSYS performs only slightly above average and earns a rating of 3.5 out of 5 stars. 4025747052 Opinions expressed here are author’s alone. Stay updated on the latest products and services anytime anywhere. This company deserves a 0 rating. I spoke to someone on the phone but they will only refund me a portion of my money. When I do have a problem, no one seems to know anything, they create “tickets” for every issue but never resolve them until you harass them to death, each time you call about your ticket you get an entirely different answer, including flat out lies. They have a huge client base providing their services to thousands of merchants. While this may seem ironic considering what we’ve had to say about the company’s rates and customer service, remember that people are easily a hundred times more likely to complain than they are to praise. While you’ll be able to close your account without penalty, you’re still technically on the hook for the full three-year term. (iii) Merchant acknowledges and agrees that the Damages are not a penalty but rather are a reasonable computation of the financial harm caused by the termination of the Merchant Agreement by Merchant. TSYS Merchant Solutions is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, CA; Synovus Bank, Columbus, GA; and Deutsche Bank, New York, NY for Visa and Mastercard transactions only. Global payment processor TSYS offers almost everything a business needs to process payments, including merchant accounts, point-of-sale (POS) solutions and payment gateways. Again, the told me that the account was never closed. NEVER WORK WITH TSYS. You should double-check with the service provider/financial institution directly as well as obtain independent financial advice prior to making any financial commitments or business decisions. Every time I called someone they would try to walk me through trouble shooting, only to have them say I was doing something wrong. STAY AWAY! My one real warning is this: If you only process a low volume (say, under $5,000 per month), TSYS may not be able to get you the best deal possible. I am one that does not write a review but I wanted to make sure no one hires them as a merchant. STAY AWAY from this company. DO NOT USE THIS SERVICE. We’ve touched on a number of the great features offered by TSYS already, but there’s still more to be said. Every monthly, annual, and incidental fee you might be responsible for will be disclosed somewhere in the fine print of your contract. We do, however, recommend that only businesses with regular processing volume give TSYS serious consideration, as its long-term contract and exorbitant cancellation fees are not a good fit for sporadic processing needs. I work for Tsys and the plans you quoted work great for some merchants and their processing needs but majority of our clients are set up on a cost plus pricing model. I needed a mobile solution once a year and it was nearly impossible from them . They refuse any credit back for these added charges. Stay away from this company unless you want to receive poor service and outrageous fees. Its package emphasizes security, flexibility, and support. What’s the difference between interchange-plus and flat-rate pricing? I have cancelled our account. I am a sales rep with TSYS and have viewed the complaints above. The sales rep with his company that I was working with would never return phone calls or email messages once he got an account established from my business. Many say they were given a competitive processing rate only to have their supposed savings swallowed up by various fees. Working with TSYS gives you a wider range of terminals to … PaymentCloud is one of our top picks for credit card processing! The last straw was when they took, without my approval or knowledge, the $250. Their web site was useless, and they never did get my account set up correctly. TSYS Merchant Solutions used to have a robust social media presence, with accounts on Facebook, Twitter, and LinkedIn. Jobs; Companies; Salaries; Interviews; Search. If you do end up in a situation where you need to close your account early, follow the instructions in your contract to the letter. Merchant complaints regarding the quality of that support brought the score down a little. would also be helpful. Content Updates, Free Guides, and Discounts, The Retailer’s Inventory Management Guide: How To Use Your POS To Maximize Success, The Complete Guide To Understanding A POS System’s Offline Mode & Credit Card Processing. In my case I had been with them for over 6 years and wanted to switch to a company with better rates. TSYS Merchant Solutions Reviews. I called in 8 days and nothing had been done and no one knew anything. When i signed up i was told it would be month to month and the fees where the lowest of all companies. Despite all this good, TSYS suffers from some of the same problems as other older companies—specifically, numerous fees that undercut what could be a good pricing structure for businesses. Our reviewers praised TouchBistro for a well-designed UI, easy to use format, competitive monthly cost, and numerous integrations. it was very hard to manage my account when I had no idea what would be deducted each month. Too big to care. This is the new NORMAL. Go somewhere else. The Customer is of zero importance! Our affiliate compensation allows us to maintain an ad-free website and provide a free service to our readers. Their standard offer has no early termination fee and no junk fees. In most cases, we recommend working directly with TSYS Merchant Solutions to avoid this possibility. And if you have any service troubles along the way, you can count on TSYS to provide 24/7 support. TSYS is a fully transparent merchant service provider. Blessings! This may seem like a lot of complaints, and for most companies, it would be. TSYS Merchant Solutions has recently removed its old website and incorporated its content into the main TSYS site. Unfortunately, almost every single user review we found complains about hidden fees. I don’t have any cancellation fee in my contract and my rates dropped substantially from what I had before. I’ve seen smaller providers with five times as many complaints as this very large processor. The company’s “good” rating in this category is due to its providing true 24/7, US-based telephone support. 1 Photos. We Highly Recommend TSYS Merchant Solutions . While your employees are at it, they can easily collect customer emails with mobile point-of-sale features, making for a much more seamless buying experience for customers. Check out the full review below for more information. Glassdoor has 110 TSYS Merchant Solutions reviews submitted anonymously by TSYS Merchant Solutions employees. Still haven’t received my check of 127.70. Unfortunately, it doesn’t quite have a strong price point to match its solid offering. We complained to customer service and they never replied! And frankly, it can be really frustrating to get hit with unexpected fees when your business is planning on a certain amount of cash flow from card processing. They tell me all of that is through Visa/MC and they have no control over it. I am reaching out to an attorney and the BBB now, this is the worst company! She graduated from The University of Kansas in 2010 with bachelor's degrees in English and journalism. After reading through some of the other reviews, I would have to agree TSYS has some of the WORST customer service I’ve ever had to deal with! For instance, first their fax machine didn’t work and then they couldn’t find my email and then they said my cancellation letter wasn’t done correctly. While there are some valid reasons for doing this, we’d at least like to see a discussion of interchange-plus pricing and how it works somewhere on the site. Got stuck with these [nice people] through NFIB. BEWARE This company is a predator and will hide behind unreturned phone calls and emails all while stealing your money. The TSYS connected ecosystem eliminates siloed solutions, and gives you a valuable 360° view and control of your cardholders' customer journeys. Its package emphasizes security, flexibility, and support. I then tried to call to speak to someone at the corporate headquarters, but was caught in automated hell. I cant say enough to go somewhere else. Section 11.2 (d) of the most recent TSYS Merchant Agreement we could find contains the following provisions: (i) Bank and Merchant acknowledge and agree that in addition to all other remedies available to Bank under the Merchant Agreement or as otherwise available in law or equity, if the Merchant Agreement is terminated prior to the expiration of the applicable Term of the Merchant Agreement for any reason other than for a material, uncured breach by Bank, Merchant agrees to pay Bank damages (the “Damages”) determined by adding an account closure fee as follows: (1) $250 for Merchants with less than twelve months remaining from the date of termination to the end of the then current Term, or; (2) $500 for Merchants with more than twelve months remaining, or such portion of the foregoing as may be permitted by applicable law. This fee has to come from somewhere. No s*#@t! However, if you do not buy your machine from them you cannot get the sticker with the merchant ID, etc printed out to go on the machine. Organization Name: Premier Health of South Minneapolis. Also we don’t lease terminals anymore. How can a person not afford your service and not afford to cancel your service. Customer service has been great also, even though I haven’t had to use them much. At this point, new merchants looking to sign up with TSYS will probably be redirected to Global Payments, so you might want to read our complete review of them before proceeding. I was finally able to get a partial refund, but that is after they have stolen thousands of dollars from me. Our franchise once recommended TSYS but now has decided to recommend a different vendor. TSYS Merchant Services is based in Columbus, Georgia, but has offices all over the country. TSYS Merchant Solutions is our current featured vendor in this category. I’m a POS provider. Thanks for reading! 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